Customers today need instant gratification. They do not appreciate receiving an automated response, possibly over 48 hours for every support email that they send. They do not want to be put on hold listening to an automated message saying that they are the next caller in line. And, business owners need to understand that. Customers are busy, and they only want to interact and engage with the brand on their terms.
The question is, how would you bring more convenience to a customer’s doorstep?
Well, it is only possible if you improve customer interactions for your business.
And, you can very much do that with a WordPress live chat plugin.
Live chat is responsible for providing more personalized and instant responses to your customers and prospective leads through a virtual assistant. Plus, you never lose a customer concern since the questions left by your customers during your offline hours are automatically converted into tickets in your Help Desk. Taking precedence over phone and email, 63% of consumers reported that they are more likely to return to a website that offers live chat.
With real-time interactions, be it to provide customer service or close a sale, live chats enhance customer experience, thus boosting sales conversions too. No wonder they have the highest satisfaction rate at 73% over email (61%) and phone (44%).
But, Why Use a WordPress Live Chat Plugin?
Live chat plugins by WordPress are a fairly crowded arena. So, how do you decide which tool will work best for your business? But before the question arises, why use WordPress at all? The answer is simple – robust site security.
What’s more, you do not need a developer’s knowledge to build a website at WordPress. That’s because they offer various themes that will go along the ideation of your website and building one will hardly take minutes.
However, if you’re building a website at WordPress, then it means you’d like to reach your audience faster. So, why not fast forward that process too? You can add a live chat plugin to your WordPress website to reach your website audience faster and provide instant support.
What’s more, WordPress also gives you the option to install a live chat plugin for WordPress to help you start small. But, as the sales grow and so does the website traffic, you will need a premium option for your website to improve the support process further. So, let’s check out some of the popular (free and premium) live chat plugins to help you grow more leads, more sales, and more delighted customers.
15 Best WordPress Live Chat Plugins
Live Chat is the handiest mode of communication these days to provide a delightful customer experience. However, the most difficult part is to figure which one is the best WordPress live chat plugin as there are plenty on the web.
If you are wondering which one to pick, you’re not alone out there. The best part is – we have got you covered.
Here is a list of 15 best WordPress Live Chat Plugins for you to glance through and make a selection. We have also laid out the features, pricing, and the USPs of each to make it simpler for you:
ProProfs Live Chat Plugin
ProProfs WordPress Live Chat plugin is one of the best and fastest live chats that helps site owners to engage with their visitors and turn them into potential customers. Its anticipating quality helps to resolve the customer’s issues faster than ever.
- Ready-made greeting and templates
- Predicts customer’s queries
- Canned replies for faster response
The first-month free trial and then you can avail different plans $8, $15, $32 and $149.
Besides these packages, the WordPress live chat plugin also offers a forever free plan.
- 50+ integrations
- Announcements, chat greetings, canned messages features
- 100+ settings
- Available on 24/7 support
Tidio Live Chat WordPress Plugin
Tidio Live Chat is one such live chat plugins for WordPress that will help convert your visitors into customers immediately. The chatbox gets enabled as soon as you install the plugin, and can be adjusted into three different color schemes having multilingual setting options as well.
- Send responses through email
- Easy to set automation
- The integrated widget supports 183 languages, with 21 pre-translated language packs available
Free trial for the first fifteen days and then Plan starts at $15.
- Has offline messaging option with an email notification system
- Single panel with multi-platform access to chat, email, and Messenger
- Offers ticket-based support
Pure Chat Plugin for WordPress
With the help of the pure chat, you can get engaged in a conversation with numerous visitors at the same time. The transcript history is retained in the chat so that you can get back to it whenever you want to. There are multiple triggers available which can be used for changing the appearance of the chatbox. Moreover, it has offline display indicator that allows your visitors to email you with their queries.
- Unlimited Chat functionality
- Contact history
- White label branding
You can opt for the $39 plan or the $79 plan for every month.
- Offers an engagement hub
- Allows trigger-based actions and alerts
- Provides comprehensive analytics and account statistics
WhatsApp Chat For WordPress
With more than 1.5 billion monthly active users, WhatsApp becomes one of the most popular app that we use to support our customers. WhatsApp Chat for WordPress plugin lets you integrate your WhatsApp experience directly into your WordPress website.
This is one of the best way to connect and interact with your customers, you can offer support directly as well as close sales, build trust and increase customer loyalty.
- SUPPORT UNLIMITED ACCOUNTS
- EASILY CUSTOMIZE
- SHORTCODE INCLUDED
It costs $25 for lifetime license and lifetime updates including 6-month support.
- Friendly user interface
- Fre-filled message
- Time availability settings
iFlyChat WP Plugin
The chat plugin is one of the best live chat WordPress plugins that are available for social networking sites and the community at large. With the help of this chat plugin, you can communicate with your customers and also help them chat with each other in a separate chat room.
- Eye-catching Pop Up Chat
- Embedded Chat Room
- Integration with Drupal, WordPress, Buddypress, and Phpfox
- Group Chat facility
The basic plan starts with $19 and then there is $49, $99, and $499 plans available.
- Allows users to chat anonymously
- It is language friendly with a translation functionality
- Providers user moderation where Admin can remove, ban or ban the IP of users who do not follow the rules and regulation of the chat
WP-Chatbot for Facebook Messenger
Add a Facebook Messenger chat widget to get in touch with your customers directly from your social networking handle. WP-Chatbot is becoming the simplest way to integrate live chat option to your website. So, capture more leads, engage customers and boost sales. Note, the theme of this plugin is similar to the theme of Facebook messenger.
- Detailed customization and positioning
- One-click installation for WordPress
- Custom greeting
- Page branding
The pricing details for this plugin are not available. Will update once confirmed.
- Works on any device, globally.
- Compatible with 100+ plugins, themes, and eCommerce platforms including WooCommerce.
- Uses chatbot technology to provide constant support.
Click to Chat for WhatsApp
If you own a WordPress site, you should develop the habit of searching the internet for the latest WordPress chat plugin. Using Click to Chat, all you need is your customer phone number saved on your smartphone’s contact list to initiate a conversation.
- Single-click WhatsApp Chat integration
- Nine pre-configured Styles
- Offers several animations
The premium version costs around $10.
- Floating style can position at any place on the screen
- Pre-filled Messaging system
- Google Analytics using Google Tag Manager
HubSpot All-In-One Marketing
Hubspot All-In-One Marketing is a go-to tool if you want a combination of forms, popups, live chat, and an integrated free contact database (CRM). What’s more, you do not need a developer to help you set up this free live chat plugin for WordPress.
- Live Chat
- Email Marketing
- Customer Relationship Management
- Built-in Analytics
The Plan starts at $35 for the starter kit, and then it has $560 for professional and $2240 for the enterprise.
- Offers live chat support functionality
- Automated chatbot integration
REVE Chat Plugin
An AI-enabled, unified WordPress live chat plugin, Reve offers an omnichannel platform that can help businesses engage with customers and deliver highly personalized conversations. This chat plugin suits all types of businesses.
- Screen sharing
- Chat Monitoring
Plan starts at $13.5, $22.5 & $45. One can add an AI chatbot for $50.
- Offers a co-browsing functionality of chatting and browsing at the same time
- Has a multi-channel messaging system
- Allows for customization of live chat appearance, widget look & feel to match your website branding
Wise Chat WordPress Plugin
Wise Chat WordPress plugin is a relatively simple installation on your WordPress site that permits both registered and non-registered users to interact through it. A shortcode helps in its quick installation. The plugin also offers a premium version that allows the creation of a BuddyPress group chat room and private chat functionality between members.
- Mobile ready
- Channels management
- Private Chat Channels
The pricing for this chat plugin starts at $40.
- Helps to build a social network
- Allows the exchange of real-time messages in chat rooms
- No external server required with unlimited chat channels
Live Chat by Formilla
Now easily convert your website visitors into paying customers with Formilla’s WordPress live chat plugin. The tool has been designed to greatly enhance your overall customer experience through a series of automatic smart messaging to targeted audiences.
- Installs Instantly
- Language Support
- Chat Broadcast
Premium version is $11.99 per month and the Premium Plus version is $19.99 per month.
- Can be used on Android and iPhone platforms
- Offers shortcuts to access saved responses
- Can integrate with popular apps like Zapier, MailChimp, Pipedrive, etc
WP LiveChat Plugin
This is a fully functioning WordPress live chat plugin that allows unlimited simultaneous live chats directly with your customers. The system is best suited for small businesses who do not wish to pay a monthly subscription.
- Unlimited Agents
- Fully Customizable
- Message Editing
The plugin is free.
- Easy to use interface for both the admin and the visitor
- Store offline messages when live chat is on switch off mode
- Access historical live chat records
Tawk.To WordPress Live Chat Plugin
This is a free WordPress live chat plugin that is compatible with most modern devices, for example, iOS, Android, Windows and Mac OSX app that helps businesses stay connected with their customers in real-time.
- Requires a 1-minute set-up
- Respond to chats from your mobile device
- Integrate with WordPress, Joomla, Magento
It is a free live chat plugin.
- Engage website visitors with Triggers
- Localize greetings and messages in your preferred languages
- Avail the ‘Managed Chat Feature’ – a premium service, if you cannot respond to customer message personally
Here is a step-by-step guide to set up free live chat on your WordPress site.
Soch – Social Live Chat Plugin
Soch is one of the best social live chat plugins that can be added to any WordPress site easily. It is simple to customize that can assist you in improving your business revenue. Soch supports numerous other social networking sites such as Skype, Facebook Messenger, Whatsapp and more.
- Effortless design
- Option to add multiple social networking sites
- Multilingual support
The plan for the plugin starts at just $14.
- Supports multiple accounts for users
- Set your online time availability
- Set a customized message for online and offline
All-In-One Support Button
The All-In-One Support Button can be referred to as one of the best WordPress live chat plugins because as the name suggests, you can connect the tool with as many social networking sites as you want and chat by clicking on a single button.
- Quirky Animations
- Callback requests
- Multilingual support
The plan starts at $19, where you will get support for six months. For further extension of the license, you will need to pay a fee of $105.
- Personalize prompt messages
- Has a unique Twilio integration system
- Can integrate a Telegram chatbot
EngageBay Live Chat Plugin
EngageBay is a free live chat plugin that lets your visitors and customers communicate directly with you straight from your website. The best part is that you don’t need coding experience or developers to add the live chat feature.
⦁ Engaging with customers in real-time
⦁ Deep insights through chat scripts
⦁ Customer feedback at the end of each chat to measure chat experience and agent performance
⦁ Connects directly with CRM
⦁ Proactive messages to invite customers to live chat
EngageBay offers a free forever plan with necessary features, while the paid plans start at $11.99 per month. The Pro plan with Enterprise-level features starts at $79/mo
Live chat integrates with EngageBay’s all-in-one marketing, sales, and customer support software
Rule-based chatbots, with upcoming features enabling automatic visitor engagement
Facebook Live Chat Plugin for WordPress
Today, people are hugely dependent on social networking that has made it essential for all businesses to have a Facebook live chat plugin as it helps in connecting with their customers better. Facebook Chat allows for easy support, helps build trust and increase customer conversion.
- Multiple language support
- Drag and drop chatbox
- Easy installation
A regular license costs $19, and enterprise license costs $105.
- Access unlimited chat history
- Offers unlimited bandwidth
- No set-up required
Still not clear? Hmm, we knew it! C’mon, it’s simply – the best WordPress live chat plugin is the one that offers the most features & benefits and stands out with its unique USPs. Go for round two – and this time around, don’t come empty-handed. All the best!